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Please read our policy carefully before placing your order. Sync & Switch is committed to transparency and clarity regarding product purchases, delivery inspection, and customer conditions.
1. No General Returns or Exchanges: Sync & Switch does not offer a general return, exchange, or refund facility once an order has been accepted and delivery completed.
2. No Change-of-Mind Returns: Customers cannot return or exchange products simply because they changed their mind, no longer need the item, or feel personal dissatisfaction with the product style, color, or performance.
3. Verify Before You Order: We urge all customers to review product descriptions, specifications, compatibility, and photos thoroughly prior to confirming their order.
Customers must check the parcel in front of the courier delivery rider before completing payment and signing acceptance:
What to do if there is an issue at delivery: If you receive a visibly broken parcel, damaged item, or completely wrong product, notify the delivery rider immediately, reject the delivery on the spot, and call our customer service hotline right away.
While Sync & Switch does not offer returns or exchanges, products may come with an official brand/manufacturer warranty, depending on the product and brand.
Customers are eligible to claim the applicable brand warranty according to the manufacturer's warranty terms and conditions. Sync & Switch does not independently promise a replacement, refund, or repair outside the applicable brand warranty policy.
To learn how brand warranty operates, what is covered, and how to claim it through authorized brand service centers, please visit our dedicated Brand Warranty Policy.
Sync & Switch does not offer free delivery. Delivery charges apply to all orders across Bangladesh and are clearly communicated before you confirm your order:
If you have questions about an order or delivery inspection, please reach out with your Order Number: