Warranty & Return Policy
At Sync & Switch, we want customers to receive their orders in good condition. To make the return and replacement process simple and transparent, customers should carefully inspect their products at the time of delivery.
Check Your Product Before Accepting Delivery
Customers must check the product in front of the delivery rider before accepting the delivery whenever possible.
If a visible issue is identified, inform the delivery rider immediately and contact Sync & Switch customer support.
If a product appears damaged, incorrect, or different from what was ordered, customers should contact Sync & Switch as soon as possible. When submitting an inquiry, please provide:
Our team will review the issue and guide the customer through the applicable resolution.
For branded products, warranty, replacement, repair, service, and return claims are subject to the respective brand's official policy.
Sync & Switch does not override or replace a manufacturer's warranty terms. Where applicable, customers may be directed to the relevant brand's authorized service center or warranty process.
Return or replacement eligibility may vary depending on:
- Unused and unhandled beyond initial inspection
- In original condition with no scratches or marks
- In original brand packaging with all tags intact
- Complete with all included accessories, cables, and manuals
- With applicable documentation and purchase invoice
Note: Certain product categories may have specific return restrictions for hygiene, safety, or consumable reasons.
Change of Mind
A return request simply because a customer changed their mind may not be accepted for every product category. Eligibility depends on the applicable product and brand policy.
Refund Processing
If a refund is approved by our team, the refund method and processing time will depend on the original payment method and the specific circumstances of the order.
Important: Contact Us Before Sending Products Back
Customers should not send products back without first contacting Sync & Switch customer support for guidance and return authorization.